Terms of Service

Effective date: September 9, 2026

These Terms of Service (“Terms”) govern your use of the Rudolph's Light Crew website and your purchase of holiday lighting, permanent lighting, or event lighting services from us (“Services”). By requesting a quote, booking a service, or using our website, you agree to these Terms. If you do not agree, please do not use our website or Services.

1. Business Information

Rudolph's Light Crew is a locally owned lighting installation business serving Dallas / Ft. Worth Area. You can reach us at rudolphslightcrew@gmail.com or (469) 940-3340.

2. Services We Provide

We provide design, installation, maintenance, removal, and climate-controlled storage of holiday lighting for residential and commercial properties, as well as permanent year-round lighting and event lighting, as described on our website and in your quote.

3. Quotes & Estimates

Prices shown on our website and in initial quotes are estimates based on the information and photos you provide. Final pricing is confirmed after an on-site or photo-based assessment of your property and may change based on roofline length, home height, accessibility, design complexity, or materials required. We will confirm final pricing with you before beginning installation.

4. Scheduling & Installation

Requested installation and take-down dates are scheduling requests and are not confirmed until we notify you of a confirmed date. Installation timing may be affected by weather, crew availability, or seasonal demand. We will do our best to accommodate your preferred dates and will communicate any changes as early as possible.

5. SMS & Voice Communications Consent

If you provide your phone number and check the applicable box on our quote form, you consent to receive text messages and/or calls from Rudolph's Light Crew related to your quote, appointment reminders, and service updates (non-marketing), and — if you separately opt in — marketing and promotional messages.

  • Message frequency varies; message and data rates may apply.
  • Reply STOP to opt out at any time, or HELP for assistance.
  • Consent to receive text messages or calls is never a condition of purchasing any Service from us, and you may request service by phone or email instead.
  • No mobile opt-in information is shared with third parties or affiliates for marketing purposes. See our Privacy Policy for full details.

6. Payment Terms

Depending on the Service, we may require a deposit to reserve your installation date, with the balance due upon completion or per the terms stated on your invoice. Payments are processed securely through Stripe. Late or declined payments may delay scheduling of installation, maintenance, or removal.

7. Cancellation & Rescheduling

You may cancel or reschedule your installation by contacting us as soon as possible. Because holiday lighting is a seasonal, weather- dependent service, we reserve the right to reschedule installation or removal dates due to rain, high winds, freezing conditions, or other unsafe working conditions, and will work with you to find the next available date. Deposits are generally non-refundable once a crew has been scheduled or materials purchased for your project, except where required by law; any cancellation-specific terms noted on your individual quote or invoice will control.

8. Property Access Requirements

To perform installation, maintenance, and removal, we need safe and reasonable access to your roofline, landscaping, and an exterior power outlet. You are responsible for disclosing any known hazards (such as fragile roofing, unstable structures, or pets in the yard) and for restraining pets during our visits. We are not responsible for delays caused by lack of property access.

9. Warranty & Service Guarantee

We stand behind our workmanship. If a bulb goes out, a strand comes loose, or a connection fails during your active season due to normal wear or installation issues, we will repair it at no charge, typically within 24 hours of being notified. This guarantee does not cover damage caused by severe weather events, third-party interference, unauthorized modifications, or acts outside our control.

10. Insurance & Liability

Rudolph's Light Crew carries general liability insurance. While our crews are trained on ladder and roof safety and take care to protect your property, installation work inherently involves some risk of minor incidental damage (such as small marks from fasteners or foot traffic on landscaping). Please notify us promptly of any damage you believe occurred during our work so we can address it. Our total liability for any claim related to the Services is limited to the amount you paid for the Service giving rise to the claim, except where limitations of liability are not permitted by law.

11. Equipment Ownership

Unless you have purchased lighting equipment outright, the lights, cords, and fasteners we install remain the property of Rudolph's Light Crew and are removed and returned to our storage facility at the end of the season as part of your service package.

12. Intellectual Property

All content on our website — including text, photos, graphics, and design — is owned by Rudolph's Light Crew or used with permission and may not be copied or used without our written consent, except for your personal, non-commercial reference.

13. Third-Party Links

Our website may contain links to third-party sites (such as our social media pages or payment processor). We do not control and are not responsible for the content or practices of those sites.

14. Indemnification

You agree to indemnify and hold Rudolph's Light Crew harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of our website, or failure to disclose known property hazards prior to our visit.

15. Disclaimer of Warranties

Except for the service guarantee described in Section 9, our Services and website are provided “as is” without warranties of any kind, express or implied, to the fullest extent permitted by law.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services will first be addressed through good- faith direct discussion; if unresolved, the dispute will be subject to the jurisdiction of the state or county courts located in Rockwall County, Texas.

17. Force Majeure

We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, supply shortages, or other events of force majeure.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date, and continued use of our website or Services after changes take effect constitutes acceptance of the updated Terms.

19. Contact Information

Questions about these Terms can be directed to: